General Guidelines for Sellers
Create a compelling profile
Your experience and profile information are the first things that potential customers will see, so make sure they’re engaging and accurately reflect your service. Ensure to provide high-quality photos, a detailed description of your experience, and any awards or accolades you’ve received.
Set fair pricing
Make sure your prices are competitive and in line with similar experiences in your area. Refrain from overcharging or undercharging, as this can make customers wary of your services.
Keep your availability up-to-date
Keep your calendar up to date to avoid double bookings and potential cancellations. If your availability changes, be sure to inform us at least 5 days before so we can update your calendar ASAP.
Communicate with customers
When we share the booking details, ensure to respond to customer inquiries on time, answer any questions they may have, and be flexible when it comes to scheduling, cancellations, and rescheduling.
Deliver an exceptional experience
Make sure your customers have an unforgettable experience by delivering excellent service and going above and beyond to exceed their expectations. This will help you have positive reviews which will help you attract more customers.
Encourage reviews
Encourage your customers to leave reviews after their experience. Positive reviews can help attract new customers to your experience and also help you improve your service.
Continuously improve
Use feedback from customers to continuously improve your experience. This will help you grow your business and maintain a positive reputation.
Things that are strictly not allowed
There are a few things that are strictly not allowed and may lead to permanent deletion from the platform:
- Having a conversation with the customers about politics, religion, sex, or anything else that can be offensive
- Contacting the guest after the experience is over for self-promotion or anything else.
- Conducting experiences without using our platform and using our name
- Being disrespectful to our employees
